FAQ

Frequently Asked Questions

Delivery charges are €5 on orders below €50 in Ireland. Free shipping is available for all orders above €50.

It generally takes up to three to four working days on personalized items depending on the order, but under Covid19 restrictions delivery time may vary.

Yes, but pickup times may vary from item to item depending on the order. You can call support after placing the order for details.

You can track your order after it has been processed by An Post. We will email you a tracking code along with a link to An Post’s tracking page https://track.anpost.ie/

We do not currently ship internationally at this moment in time.

No, you may checkout your order as a guest if you do not wish to make an account.

No, in Ireland deliveries occur on Monday to Friday only.

If you have received the wrong item or a faulty item, please contact us within 3 working days after receiving the goods. You will need to quote your order number, name, address, details of the product

Personalisedgift.ie  will not refund the shipping cost of returning the goods and cannot accept responsibility for loss or damage to returned goods during transit. Your statutory rights are not affected.

Contact us:

  • Our shop is in Kilkenny Retail Centre, James Street , Kilkenny.
  • at Personalisedgift.ie,
  • via email at italo@celebrateit.ie
  • or call us at 0567775457,
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